ABOUT THIS PLAYBOOK
The ED delivers episodic care, and patients get fragmented care when they keep coming back. Providers feel frustrated when they can’t deliver the kind of care these patients need. The ICP was designed to get at the root causes of readmission by providing a plan for frequent ED patients and a network of resources to address these problems. The team was able to empower patients to access community resources that make a difference in their own care. Recidivism and readmission was reduced dramatically.
The aim of this Implementation Playbook is to spread this innovation that tackles ED Recidivism & Unnecessary Hospital Admission & Readmission to hospitals across this state, region and beyond.
The Cast of Characters
The storyline behind the Playbook involves these wonderful people, places and organizations
Innovation Challenge Awardee
Clinical Manager for Emergency and Trauma Services
Spread Partner
Administrative Director, Performance Improvement & Management Systems
What Have we Achieved?
Below is a snapshot of some of the statistics that we’ve seen as a result of implementing this playbook:
900
Patients Impacted
61%
Reduction in ED Recidivism
53%
Drop in ED Readmission
17
Hospital Implementations
